RothDine — Terms of Service, Subscription Terms and Refund Policy

Version: 1.0 (consent version 2026-10-30) · Applies from: 31 October 2026 · Operator: Gateway & Associate Business LLC

Owner-approved. Approved for publication by the owner of Gateway & Associate Business LLC on 31 October 2026, under the company's responsibility. It has not been independently certified by a lawyer, and the Arabic text has not had an independent native-language legal review.

1. Parties and acceptance

These terms govern the use of RothDine, operated by Gateway & Associate Business LLC, Ghala 10, Muscat, Sultanate of Oman (support@rothdine.com, +968 9705 5140) ("RothDine", "we"), by restaurants and their authorised staff ("you"). When you create an account you tick a box to accept these terms, the Privacy Policy and, separately, the transfer of your data outside Oman; we record that acceptance with the version and the time. You accept for yourself and for the restaurant you represent and confirm you have authority to do so.

2. The service

RothDine provides branded QR menus in English and Arabic, table-specific QR codes, table ordering and service requests with a live board for staff, and a restaurant administration application. The plans page labels each feature as available or not yet available; a label describes today's product and is not a promise of a delivery date. Features may change; we will not remove a paid feature during a paid term without giving you the choice of a refund for the rest of that term under section 9.

3. What RothDine is not

RothDine is a menu and table-service layer. It is not a point-of-sale system, does not take payments from diners, provides no delivery service and promises no compatibility with third-party systems. A "request the bill" action is a request to staff, not a payment.

4. Accounts and access

Give accurate information, keep your credentials secure and use multi-factor authentication where offered. The restaurant is responsible for its staff accounts and for giving roles and branch permissions correctly. We may suspend access for security, legal or misuse reasons, and will tell you why unless the law forbids it.

5. Your content and responsibilities

You keep ownership of menus, prices, descriptions, images and other content you add, and give us the licence needed to host, display and back it up for the service. You are responsible for the accuracy of menus and prices; allergen and dietary information; the taxes and service charges your own restaurant applies (the settings in the application are yours to set; RothDine gives no tax advice); your right to use every image you upload; and compliance with food-service and consumer-protection rules towards your own diners.

6. Acceptable use

No unlawful, infringing, deceptive or harmful content; no attempt to breach, probe or overload the service or other restaurants' data; no automated scraping; no resale without written agreement.

7. Subscription terms

Plans (per restaurant). Free trial: 14 days, no payment, no card, no automatic conversion. Starter OMR 3.900 per month (OMR 39.000 per year), Professional OMR 7.900 per month (OMR 79.000 per year), Business OMR 14.900 per month (OMR 149.000 per year); the annual price equals ten months. Enterprise is agreed with RothDine. The Plans screen states what each plan includes (branches, menus, staff seats, tables, QR codes, storage, ordering mode).

How you pay. Only by manual bank transfer to the official account shown in the application under Billing. There is no card payment and no automatic charge. You create a payment request (the amount is the plan price, fixed when you create it, with a unique reference), transfer exactly that amount quoting the reference and upload the receipt. A receipt activates nothing by itself: a RothDine platform administrator activates the plan only after finding the matching credit on the bank statement, and changing the bank account itself needs a second administrator. Each approved payment adds one term. Terms do not renew automatically.

When a term ends. A paid plan has a grace period of 7 days. After that, ordering and new publishing pause; your menus and customer menu pages stay available, and everything returns as soon as a payment is approved. A free trial has no grace period.

Taxes. Gateway & Associate Business LLC is not currently registered for VAT in the Sultanate of Oman. The prices above are the final amounts you transfer: no VAT is added. The confirmation you see in the application after a payment is approved is a payment confirmation, not a VAT tax invoice. If RothDine becomes registered for VAT, we will tell you at least 30 days in advance, show any VAT separately before you pay, apply it only to payments made after that notice, and then issue tax invoices as the law requires.

Price changes. We may change prices for future terms only, and will tell you at least 30 days before. A term you have already paid is never repriced.

8. Cancellation

You may stop using the service at any time. Because terms do not renew automatically, there is nothing to cancel to avoid a future charge: you simply do not create the next payment request. If you cancel a paid term early, the plan stays active until the end of the term you paid for. You may ask us to delete your account and data (see the Privacy Policy).

9. Refund policy

• Free trial: nothing is charged, so nothing is refunded.
• First payment, 7-day window: if you ask within 7 days after your first payment for a restaurant is approved, we refund it in full, without needing a reason.
• Errors and non-delivery: we always refund a duplicate payment, an amount charged in error, or a term we could not provide. If the service is unavailable for more than 72 hours in total during a paid term because of us, you may ask for a refund of the unused part of that term, calculated by days.
• Otherwise: a paid term that has started is not refunded.
• How: write to support@rothdine.com. Refunds are paid by bank transfer to the account the payment came from, within 14 days after we approve the refund. We do not charge a fee for refunding.

Nothing in these terms limits a right that the law gives you and that cannot be excluded, including rights under the Consumer Protection Law (Royal Decree 66/2014) where it applies to you.

10. Availability and support

We aim for reliable service but do not promise uninterrupted operation. Support is by e-mail at support@rothdine.com and by phone on +968 9705 5140.

11. Data protection

Our handling of personal data is described in the Privacy Policy. For diners' data that you collect through your QR menu, you are the controller and RothDine is your processor, acting on your instructions.

12. Intellectual property

RothDine, its logo, software and website content belong to Gateway & Associate Business LLC or its licensors. We grant you a limited, revocable, non-transferable right to use the service for your restaurant's operations. Photographs on the website are used under the Pexels licence.

13. Third-party services

The service relies on providers such as Supabase, Vercel and Hostinger, listed in the Privacy Policy. We are responsible to you for our own service; we are not responsible for a provider's independent failure beyond what the law requires.

14. Warranties and liability

The service is provided with reasonable care and skill. To the extent the law allows, RothDine is not liable for indirect or consequential loss, such as lost sales, and our total liability for a claim is limited to the amount you paid us in the 12 months before it. Nothing here limits liability that the law does not allow to be limited, including for fraud or wilful misconduct.

15. Suspension and termination

We may suspend or end access for breach, security risk, legal requirement or non-payment of a term after the grace period, and will give notice where we can. On termination you may export your menus and orders by writing to us; we delete your data as stated in the Privacy Policy.

16. Changes to these terms

We will give account holders at least 30 days' notice by e-mail before a material change takes effect, and ask for a new acceptance where the law requires one.

17. Governing law, disputes and language

These terms are governed by the laws of the Sultanate of Oman, and the competent courts of Muscat have jurisdiction, without affecting any right you have to go to another authority or court under mandatory law. These terms exist in Arabic and English; if they differ, the Arabic text prevails.

18. Contact

Gateway & Associate Business LLC (RothDine) · Ghala 10, Muscat, Sultanate of Oman · support@rothdine.com · +968 9705 5140